High Voltage Battery (HVB) Recovery Program
  Frequently Asked Questions (FAQs)  
     

Question 1.

How does my Dealership arrange to return an HV Battery that is currently in storage or that arrives in a corrugated container?
  HV Batteries may only be returned in Durable Reusable Containers (DRC's). Please submit an on-line High Voltage Battery Inventory Survey & DRC Request Survey. This will lead to verification of required training and delivery of an appropriate DRC.

Question 2.

Should I use the Parts Recovery System (PRS) to generate shipping documents for accumulated HV batteries currently in storage or that arrive in a corrugated container?
 

Yes; always use PRS to generate shipping documents to return undamaged HV batteries to Toyota.

For HV Batteries that are in storage or that arrive in a corrugated container, you must complete an on-line High Voltage Battery Inventory Survey & DRC Request Survey. KPA will ship DRC's to your parts manager pending availability as soon as your HV Technician has demonstrated training completion and competency.

Question 3.

What do I do if I have a damaged battery at my dealership?
  If you have a battery that is damaged (missing bus bar cover(s), shows signs of corrosion or past leakage), please contact the CLEAN Dealer EH&S Hot line at 877-572-4347 or email both: scorn@kpaonline.com & dkunce@kpaonline.com to request a "Damaged Battery Request Form". KPA will assist you with the removal of the battery from your dealership.

Question 4.

Once I've submitted my HV Battery and DRC Request Survey on-line, when will I receive my DRC's?
 

Once KPA has verified that your dealership's training requirements have been met, please allow 2+ weeks for delivery of your DRC(s).

DRC shipment will be prioritized beginning with dealers possessing the largest volumes of HV batteries. Depending on the current volume of DRC's out for recovery at any given time, your order may take longer than previously estimated.

Question 5.

I am a Certified HV Technician. Will I have to submit a Preparation and Packaging Competency Form for each HV battery I send back?
  No, each Certified HV Technician is required to complete and submit only one Preparation and Packaging Competency Form.

Question 6.

If I have already completed Hazmat U with another manufacturer, will it already apply for Toyota's requirement?
  If you have completed Hazmat U from another manufacturer within the past 3 years and your certification is still valid, please contact the Hazmat U support line at 888-686-4445. They will be able to assist you with transferring your credential.

Question 7.

What should I do if I receive a damaged DRC?
  If you receive a damaged DRC, call the CLEAN Dealer EH&S Hot line at 1-877-572-4347. KPA will request a new DRC be sent to your dealership and provide you with instructions on how to send back the damaged DRC.

Question 8.

I have a large number of HV batteries in storage and do not want to process my returns all at one time. Can I return HV batteries in multiple shipments?
  Yes; simply fill out the an on-line High Voltage Battery Inventory Survey & DRC Request Form for each shipment you want to make and order only the number of DRCs that you can process in 3 business days.

Question 9.

I have a large number of HV batteries in storage that have already been prepared following the guidelines in the second bullet point of PANT Bulletin 10-22/SPOC Bulletin 2010-18. Do I need to remove the HV battery covers and install the new insulation mats?
  Yes; in accordance with the new recovery process, the only acceptable means of properly insulating the bus bar covers of an HV battery is using the supplied HV insulation mats.

Question 10.

My dealership doesn't currently have any HV batteries in storage. How does our HV technician complete the required training?
 

If your dealership currently has zero batteries for return to Toyota, please have your staff take and complete the on-line training requirements.

Once your dealership receives the next HV Battery, the Hybrid technician will be able to complete the Preparation and Packaging Competency Form when preparing the HVB return.

Question 11.

On the 2001-2003 Toyota Prius, is it okay to ship the battery back with all HV cables removed?
  No, as per Policy 9.10, all HV batteries are to be properly prepared with the bus-bar covers securely attached to the bus-bars.

Question 12.

How long can I keep DRC's at my dealership before I prepare and ship them back to Toyota?
  Please order only the number of DRC's that your dealership can package and return within 3 business days of receipt.

Question 13.

I have a warranty battery ready to return, but it is not showing up in PRS. What should I do?
  Please check with your warranty administrator that the claim was entered into the PRS system. If you have verified that the claim was entered, and it is still not showing in PRS for return, please contact the Dealer Daily Support Desk at (877) 353-2459.

Question 14.

If I have any other questions about this process, who should I call?
  Please contact the CLEAN Dealer EH&S Hot line (877) 572-4347. For policy-related questions, please contact your Region/Area representatives.

 

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