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High Voltage Battery (HVB) Recovery Program |  |
| Dealer Reference Guide | ||
| Step One: | Review all HV Battery Policy & Recovery Program Launch Communications below. |
| Step Two: | Ensure that the both the Hybrid Technician and Parts Personnel responsible for HV battery preparation and/or packaging, and shipment have the required training. |
| Technician Training Requirements | |
| For technicians performing HVB preparation functions, the minimum training requirements include completion of Certified Hybrid Technician training (UOT-071) and High-Voltage NiMH Battery Preparation and Packaging for Ground Transportation (EHM-011) function specific training. | |
| Parts Personnel Training Requirements | |
| For parts department personnel responsible for packaging the HVB for shipment and/or offering the package for shipment by common carrier, the minimum training requirements include completion of Hazmat U - DOT 49 CFR 172.704 training (EHM-001) and High-Voltage NiMH Battery Preparation and Packaging for Ground Transportation (EHM-011) function specific training. | |
| NOTE: All training is accesible from the "Training Resources" link on the CLEAN Dealer homepage. | |
| Step Three: | Click the link below and fill out a HV Battery Inventory and DRC Request Survey online. |
| http://clean.kpaonline.com/hvbsurvey | |
| Step Four: | Upon receipt of the DRC's, the Technician must complete the Preparation and Packaging Competency online training module located directly below EHM-011 course. |
| NOTE: In order to complete the Preparation and Packaging Competency online training module, the HV technician must upload a completed Preparation and Packaging Competency form with the (3) digital photorgraphs attached in the adobe pdf. Once the form has been verified by KPA, the Parts Manager will receive a training validation email permitting the shipment of HVBs to Toyota. | |
| Step Five: | Using the Part Recovery System for both Warranty and Non-warranty battery returns, ship the HVBs as per Warranty Policy 9.10 |
| HV Battery Policy & Recovery Program Launch Communications | |
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| Click on any link below to view the associated file (Note: To save the document on your computer, right click your mouse and choose "Save Target As...") |
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